With a BS in Electrical Engineering, MBA in Advanced Technology, and 20 years experience in Marketing and Software Management, Kobus drives the vision for creating customer service for the mobile generation.
Utilize the Cingo API to build native support in your mobile apps.
Integrate Cingo support right into your mobile app using our SDK.
Never ask a customer to spell out their name or read out a serial number again.
It is as simple as sending a text message or sharing a photo.
Customer having trouble describing an item? Simply ask them to turn on video.
Calls go directly to the mobile app in high definition audio
Whether it's dispatching a tow truck for roadside assistance, or a service expert to help with a home installation, we make it easy for you.
Every home address is marked on the map, and every message is geotagged.
A customer writes a short description of their problem and chooses a time when they are free to be contacted.
In the mean time, the expert reviews the request and figures out the solution before initiating conversation, saving everyone's time.
Is your customer having internet service issues? Or perhaps on a limited data plan?
No worries, we always prepare for the worst.
To provide the best customer service, it is vital to always know what's going on.
Analyze the performance of individual experts, identify high call volume periods, and review customer sentiment.
Improve customer satisfaction by reviewing issues before contacting them.
Allow customers to take a photo or attach any file within the chat.
Every note, message and call is geo tagged. Know where your customers are before you contact them.
Contact your customer even when they are not online, no need for emails going to potential black holes.
If your customer needs help with an installation, just ask them to turn on video.
Call transcription and chat message logging allow for future review of past requests.
Eliminate telephony charges by calling directly to the mobile app in high definition audio.
Save time and money by reducing call length, converting calls to chats and chats to offline messages.